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Kolki - Frequently Asked Questions

 PLEASE NOTE: Device is only compatible with 2G Networks. Those networks are increasingly being switched off, so it is important that you check if your country still uses those networks for at least another two years. 

Countries where networks for 2G are already switched off are

Australia

2G network is switched off by September 2017

Korea 

Japan

India

Indonesia

Malaysia

Canada

Singapore

 

How do I log in and connect to my Kolki 2 App?  

 

The basic login for the Kolki is as below.  

 

IMPORTANT: You DO NOT have to create an account on our website. Kolki 2 App Log In:

  1. Register

You MUST REGISTER a New Account. You and your family can access your Kolki Watch or Watches through this account. You can select a User Name and Password of your choice.

 

Multiple Kolki Watches can be linked to one account (see List).

User can access the same account as long as they use the same Username and Password.  

 

2. Add Device After you have registered your details you will come to Add Device Menu. Select "Add Device" to add your Kolki Watch. Fill in the device information and details.

 

You Must add:  

 

Watch Number: This is the SIM Card Phone Number within your Kolki Child Guard Watch.

 

Watch ID: Is the Code on the back of the metal plate on the bottom of the watch.

 

3. Login To Login please use the Registered Account details (User Name & Password) These codes can be changed and adjusted within the App once you have logged in.

Kolki Layout Kolki Layout[/caption]

 

Preparation before use:  

1. Remove all protective stickers from the watch screen.  

2. Choose a SIM Card of GSM network (GSM 850/900/1800/1900)  

3. Please ensure that Caller ID & GPRS functions are "ON" or Enabled.  

4. SIM Card installation  

-Make sure the watch is powered down before installation.  

-Using the small screwdrivers provided remove the 4 screws from the bottom of the watch.  

- Carefully remove the metal plate from the bottom of the watch.  

 

IMPORTANT: Please write down the number on the inside of the plate.

This is your WATCH ID NUMBER (Example:   "ID 1451428307". You will need this number at a later stage.  

- Using the transparent strip at the side of the battery, carefully lift the battery.   - Move the SIM card slot in the direction of "OPEN" until you hear a click.  

- Carefully open the SIM card slot and insert the SIM Card inside.  

- Close the SIM card slot and move the slot in the opposite direction to "OPEN" until you hear a click.  

- Carefully place the battery back into position and close the metal plate with a the screws  

- Please ensure your data plan has adequate balance and funds available  

- Please be aware that the Kolki Child Guard Watch uses about 4 to 5 Megabytes of Data per month.  

 

How To Download The Kolki 2 App?  

Visit Our App Page on how to download the Kolki App in the Link below   www.kyutec.net/kolki-app/    

 

How do I turn on the watch?  

Press and hold the power button for a few seconds. The watch should light up.  

 

How do I turn off the watch?  

You turn off the watch 2 ways.  

1. By pressing and hold the power button. The watch should power down.  

2. Press the SOS 5 times. Then press key 1 once, then press key 2 once. This will power down your Kolki  

 

How do I charge the watch?  

Connect the watch using the USB cable provided to USB port.  

 

How do I turn up the volume?  

To adjust the volume of the call simply press Family Key 1 to increase volume or Family Key 2 to decrease volume.  

How does the watch answer calls?  

When the watch is receiving a call, the press the SOS buttons to answer.  

How does the watch call one of the SOS numbers?   To make a call the child needs only to press the following buttonsL  

- Press Key 1 & hold for about 3 seconds to contact SOS No. 1  

- Press Key 2 & hold for about 3 seconds to contact SOS No. 2  

- Press & hold SOS Button for about 3 seconds to contact ALL 3 SOS Numbers  

MY Kolki is displaying this "SIM 1 PIN". What does this mean?

  SIM PIN  

 

This means the SIM Card in your Kolki is "locked". You will need to unlock the SIM card in your Kolki for it to work.  

If I Use the Kolki On A Regular Basis, How Much Will the Service Costs Be?

The costs of using the Kolki depend on how often you use the watch and the package and service provider you selected. The average amount of data used through the Kolki we have found is about 4 to 5 Megabytes per month.

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Comments

  • Avatar
    El Fenomeno Bayard

    Die ID oder email stimmt nicht-ich kann mich nicht anmelden!

  • Avatar
    Liezl

    I have the same problem, the watch ID is not being recognised.

     

     

    Dear User

    Caller ID means that your smartphone which has the app installed will broadcast the phone number. 

    Find answers to your questions here:

    https://kyutec.zendesk.com/hc/en-us/categories/200879388-Kolki-Child-Guard-Phone-Watch

    A video of how to use the app. and the watch. 

     

    regards

    Kyutec Support

  • Avatar
    Beier/Höpfner
    Edited by Beier/Höpfner
  • Avatar
    Beier/Höpfner
    Edited by Beier/Höpfner
  • Avatar
    Beier/Höpfner

    I have the problem that the ID is saved and with the login I should add a device. I've done everything already several times and always comes back to add device.

  • Avatar
    Beier/Höpfner

    I have the problem that the ID is saved and with the login I should add a device. I've done everything already several times and always comes back to add device.

  • Avatar
    Beier/Höpfner
    Edited by Beier/Höpfner
  • Avatar
    Haïdi Yacoub

    When I try to register I get network fails... Any idea why?

  • Avatar
    Niall Murray

    If the ID fails on the network you need to redownload the Kolki App.
    For android phone users, please delete all data of “kolki 2” APP. Then scan the QR code to download a new one.
    iOS Users will be automatically updated through the app store.
    Write an SMS message and send to the watch. The SMS message is: pw,123456,ip,d.etabwearable.com,7755# .
    (Make sure the watch is with sim card, and it is online too. How to make sure the watch is online? Just call the watch, and it rings.)
    Once you got a SMS message reply from watch sim number, it means all settings finished. You can click APP to log in.

  • Avatar
    Rudytk

    Having problem connecting : tracking the watch since 02 August 2017
    Tried uninstall and reinstall the apps in iphone.
    Tried moving the sim card to the regular phone and make a call and send receive sms.
    Tried deleting the watch from the list in the app and add it back again and came out with message "not enable"
    Watch can make and receive phone call but can't receive and reply to the command which is sms : pw,123456,apn,internet,,,51010# or pw,123456,ip,d.etabwearable.com,7755# .
    What did i miss? How to resolve this problem.

  • Avatar
    Rudytk

    Hi Niall, Thanks for the support. it is working perfectly now

  • Avatar
    Niall Murray

    Dear Users

    Caller ID means that your smartphone which has the app installed will broadcast the phone number.

    Find answers to your questions here:

    https://kyutec.zendesk.com/hc/en-us/categories/200879388-Kolki-Child-Guard-Phone-Watch

    A video of how to use the app. and the watch.

    regards
    Kyutec Support

  • Avatar
    Irina

    Hello. I have a problem. I was trying ta change a SIM card, and log out. And I have realised that forgot my login and password. Now I can't create a new one, because it's written that ID exists! What options do I have?

  • Avatar
    Mohamed Al Rais

    Hi

    The applications is giving me message device is offline , fail to send commands, although its rininging

  • Avatar
    Natalie Brown

    The watch id is not being recognized. Please help.

  • Avatar
    memon nomi

    Device is not enable massage shown in my I’d but device already on

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